Frequently Asked Questions

Yes, absolutely. Unlike standard rental agencies that offer “or similar” categories, at CILC you book a specific chassis. If you reserve our Ford Mustang Cabrio in Miami Blue or the Mustang GT V8, that is exactly the car we will hand over to you. No surprises, no last-minute swaps.

Note: We guarantee the specific make and model reserved. The only exception occurs if the vehicle is unavailable due to an unforeseen accident or mechanical breakdown prior to your arrival. In such rare cases, we will contact you immediately to offer a free upgrade to a superior category or a full refund.

Yes, we believe in transparent, friction-free pricing. All our quotes include mandatory third-party liability insurance and 24/7 roadside assistance across Tenerife. We do not hide fees.

Our rentals include the statutory third-party liability insurance only. Damage to the rented car itself (collision, theft or vandalism) is the renter’s responsibility, and we do not offer additional waivers. We recommend checking whether your credit card or travel insurance covers collision damage before you arrive.

Daily rates can vary in peak periods such as the summer months or major events. We tell you the exact price before you confirm your reservation.

We accept major credit and debit cards (Visa & Mastercard) and cash (within legal limits). We also offer bank transfer for advance bookings, by prior agreement between both parties. Our goal is to make the transaction as smooth as the drive itself.

Yes, a security deposit is required for all our premium vehicles. The amount varies depending on the model. This deposit is fully refundable upon the safe return of the vehicle. We process the release immediately after our “Owner-Check” at drop-off to ensure a frictionless experience.

The deposit for our standard Ford Mustang models is €1,000. American models with high-end trims and custom features have a deposit of €1,500. It is blocked on a credit or debit card in the main driver’s name at the start of the rental and covers damage, traffic fines, missing fuel, late returns or other charges. We confirm the exact amount when you book.

Yes to both. The deposit can be blocked on a credit or debit card (Visa or Mastercard) in the main driver’s name, or paid in cash up to €1,000 in a single transaction, in line with Spanish legal limits. Cheques and traveller’s cheques are not accepted.

The deposit is released once the car is back and has been checked in your presence at drop-off, minus any charges for new damage, fines, fuel or other items listed in our Terms & Conditions.

No. The price is based on the pick-up and drop-off dates and times agreed at booking. Once the car has been picked up, no refunds are given for unused days.

Yes. We may refuse or cancel a reservation if a driver does not meet the age or licence requirements, or if we believe the car is likely to be misused. In that case, any amount already paid is refunded in full within 30 days.

At pick-up, the main driver and any additional driver must show original documents: a full, valid driving licence in their own name that has been held for at least five years, and a valid passport or, for EU/EEA nationals, a national ID card. An International Driving Permit is also required if your licence is not in the Roman alphabet or has no photograph. Photocopies are not accepted.

Yes. An additional driver can be added at pick-up at no charge, with no need to book it in advance. They must meet the same requirements: minimum age, a licence held for five years and valid ID.

No, vehicles are strictly prohibited from leaving the island of Tenerife. Our insurance coverage and 24/7 roadside assistance infrastructure are exclusively established for Tenerife. Transporting the vehicle by ferry to other islands (such as Gran Canaria or La Gomera) voids all insurance protections and constitutes a breach of the rental contract. We enforce this policy to ensure we can provide our full support and guarantee your safety at all times.

Yes. A one-way fee applies, based on the distance between the two locations. It is detailed in your rental agreement summary.

Because Iván Mora drives them daily. We are not a broker; we own and manage our fleet. Every car undergoes a strict “Owner-Check” before delivery—checking tyre pressure, fluid levels, and engine sound. We guarantee the vehicle is not just safe, but “emotionally ready” for you to enjoy.

Our Ford Mustang rental is quoted with unlimited mileage. If a particular car is offered with a mileage allowance, we state it in your quote before you confirm, and extra kilometres are charged at the rate set in our Terms & Conditions.

All our cars run on petrol (95 or 98 octane, depending on the model). Return the car with the same fuel level as at pick-up. If it is lower, you pay for the missing fuel at the prevailing rate plus a service fee. Unused fuel is not refunded.

A late-return fee is charged per hour: €18 per hour for our standard American cars such as the Ford Mustang, and €28 per hour for American Premium models. If you think you will be late, contact our 24/7 support straight away.

The renter. Fines, tolls and parking tickets incurred during the rental are charged to you, plus a €25 administration fee for processing each one.

No. Smoking and animals in the cabin are not allowed, and a minimum cleaning fee of €200 applies if this happens. Standard cleaning is included in the rental price.

Yes. Child and booster seats are available at no extra charge, subject to availability.

The car may only be driven by the authorised drivers named in the rental agreement, for personal, non-commercial use. Racing, drifting, burnouts, overloading, towing, driving under the influence (Spain’s limit is 0.05% blood alcohol) and fitting stickers or decorations are forbidden. Serious misuse can mean losing the whole security deposit.

A lost or damaged key or remote is charged at its replacement cost, typically between €300 and €500 depending on the model.

Call our 24/7 support number, which is listed in your rental agreement. Assistance includes breakdown cover, flat tyre service, battery jump-starts and roadside assistance across Tenerife.

The rental agreement is governed by Spanish law and Spanish courts. As an EU consumer you can also use the European Online Dispute Resolution platform to settle a dispute.